Customer Support - DonLo Mercantile

Customer Support


Hours of Operation                     

Monday-Sunday, 11am-7pm MST



Physical Address

411 S. Main Street, #21
Breckenridge, Colorado 80424
Phone:  970.771.3277

Mailing Address

PO Box 1534 
Breckenridge, Colorado 80424
Phone:  970.771.3277


Payment Methods

DonLo Mercantile accepts Visa, MasterCard, Discover, American Express, Apple Pay, PayPal and cash in store. We do not accept checks. 

Sales Tax

 Sales tax of 8.875% will be applied to all orders shipped to locations in Colorado.


Order Process

Orders placed Monday through Friday before 1:00 pm will be processed that day. Orders placed Saturday and Sunday will be processed on the following Monday. 

Modifying An Order

Once an order is placed, please be advised that any modifications to the order must be made within 24 hours of placing the order.  Please make those request by emailing

Order Confirmation

DonLo Mercantile will contact you via phone or email you to confirm your online order before shipping. We reserve the right to cancel or withhold shipment of any order we feel is fraudulent or suspicious, or to ask for a signed confirmation indicating your understanding of our sales policy during the holiday.



The information contained in this website is for general information purposes only. The information is provided by DonLo Mercantile and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of DonLo Mercantile. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, DonLo Mercantile takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.