Returns & Shipping Policy

 

Returns/Exchanges/Refunds

DonLo Mercantile accepts returns within 30 days of receipt for a refund, exchange or store credit.  Shipping charges will not be refunded.  You will be responsible for any return shipping costs.  You will be responsible for shipping charges if a return is exchanged. 

There are no returns, refunds, store credits, or exchanges on Custom or Special orders or any SALE items in store or online.

Please include your order number and/or packing slip with your return.   Also, please provide your contact information: name, address, phone and/or email address.  Items must be in the original packaging or may be subject to a 10% restocking fee.

Please send returns to the following address:

USPS

DonLo Mercantile
PO Box 1534
Breckenridge, CO 80424
970.771.3277

FedEx or UPS

DonLo Mercantile
411 S. Main Street, #21
Breckenridge, CO 80424
970.771.3277

If you receive an item that is damaged or defective you need to notify customer service 970.771.3277 or info@donlomercantile.com within 10 days of receipt to file a claim.

 

Shipping Policy

DonLo Mercantile standard shipping on most orders is approximately 1-2 weeks. 

For Standard Shipping we use UPS Ground Delivery and USPS.  You will be emailed your tracking number when your order ships.  Some items require additional shipping time such as furniture and custom orders.  We do not ship internationally at this time.

Standard Shipping Rates

We ship all packages with USPS and fully insure all our packages. DonLo Mercantile will ship anywhere within the United States.

If you live outside of the United States, please contact us via email at  info@donlomercantile.com or phone to purchase items and to calculate shipping, and you can pay online via PayPal. We ship items internationally via USPS. Depending on the value of the item, International shipping with insurance is usually $25-$150 USD. 

All orders shipped internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. DonLo Mercantile is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.

Rates for shipping in the USA are as follows:

$10.00 flat rate standard shipping on all orders under $50*

*Oversized shipping rates applies to all larger items. Shipping cost will be calculated at check out.

Express shipping is available on some items, but you would need to call or email customer service for rates and times. Email info@donlomercantile.com or call 970.771.3277

Additional Shipping Policies

We do our best to ensure your packages are delivered on time as ordered, however, due to unexpected holiday shipping delays and carrier volume, your packages' timely arrival is at the mercy of UPS and USPS delivery services.